There was a time, not too long ago, when a certain credit card company used the following line in their advertising: “Don’t leave home without it.” Of course, they were saying, take us with you because you never know when we might be needed in your life.
Today, as mobile phone users, we need no convincing as to the importance of our phones. We are addicted. Leave home without it? Many of us won’t leave the room without it. For some, might need you in my life has become you are my life. Driving this message home for me was the first time I overheard someone talking on their phone in a public toilet stall. Multitasking – the mantra of smart phone users. I wonder, just how urgent was that call?
Let’s look at some of the numbers. A 60 Second Marketer 2011 report states that 4 billion people use a mobile phone and 3.5 billion use a toothbrush, providing evidence that, for some of us, communication is more important than hygiene. An IPOS Research Canadian survey in May of 2012 identified that 79% won’t leave home without their smart phones. It went on to identify that 25% would give up their TV before they gave up their smart phone. 70% use them for emailing. 60% use them for web searches. 59% use them to search for products and 50% use them to search for Restaurants, Pubs and Bars (maybe tied to that toilet stall issue I mentioned earlier). Just saying…
The studies and the numbers are extensive. They all point to the same thing. We are becoming more mobile in our communications and marketing must adapt to our growing mobilization. Marketing organizations have coined new phrases for this approach such as, One to One Marketing and Location Based Marketing. That’s the obvious. What is not so obvious is how to reach out to the mobile audience. Remember we are talking about ME and ME does not want their personal space (grimace and refer to above) intruded upon with marketing messages. In fact, if you do intrude upon this space without an invitation, you will be locked out of further communication. So, it’s a dicey situation. How do you reach out with promotions without offending your prospects? How do you deepen the relationship? The answer is, seek permission, of course. How do you do that? Let’s review a few options.
One very effective approach in obtaining permission to contact smart phone users is to start with a QR Code (Quick Response Code). A QR Code can be printed on just about anything (see our video) and should be directed to a mobilized site with special content (the promise). It is scanned by a smart phone and linked to a landing page of your choice. This morning, one of our staff came in with a QR Code label on a banana. When scanned it took you to a mobilized menu of options ranging from a movie to product information. This QR technology was developed almost 20 years ago in Japan and has proliferated throughout Asia, Europe and now, North America. As usual, you must offer some reward if the QR Code is scanned and then further potential benefits if they provide permission to be contacted by your company. Remember the ME principle.
Another option is to use a PURL campaign as identified on May 23, 2012. Again, future benefits must be identified and then later, provided. A printed item is sent to the customer with their name in the PURL. When they enter/click on that code a custom landing page appears. Provide a questionnaire asking for permission to send SMS mobile messages or email messages with special content when they are available. Remember email (56%) and SMS text messaging (41%) are two of the methods used to send marketing messages that resulted in a purchase by consumers using their smart phones according to an ExactTarget 2011 report.
Regardless of the method used to engage the mobile customer, you must have a mobilized web site. Never send a mobile phone user to a standard web site that has not been mobilized. On top of that and again, the most critical note, is never send mobile marketing messages without permission. That type of advertising is called “interruption advertising”, popular on TV and radio, but absolutely not in personal communications. A closing quotation:
“We need to stop interrupting what people are interested in and be what people are interested in.”
Craig Davis, Chief Creative Officer Worldwide, J. Walter Thompson, the world’s 4th largest advertising agency.
Next time: What’s with Print and Marketing Anyway?